How to return an item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email mail@movement2.co.uk to request a refund stating the nature of the request.

2. Mail your returned item to:

Prism UK Medical Ltd – Movement2 Division
Unit 8, The Warren
East Goscote Industrial Estate
East Goscote
Leicestershire
LE7 3XA

3. Include in your package a signed letter stating the reason for your return and the original receipt or email confirmation.

Return exceptions

Some items can not be returned if they are opened. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.  Items which have been custom made to suit your requirements will not be accepted for return or exchange.

Restocking fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your item is in new condition, you may exchange your item for a different size or type. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.